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Top 5 Support Issues:
1) How do I configure my email settings?
2) How do I access my email while I am away from my computer?
3) How to I transfer my domain name so I can host with you and be listed in your business directory?
4) Can I sign up with BusinessOnTheCape but keep my site operational while waiting for my account to be created?
5) How can I improve my website before I purchase a hosting package?
Answers:
1) Once you choose your eamil application such as Outlook, Outlook Express, or Thunderbird you must configure the following settings:
Incoming Mail Server: mail.yourdomain
(substitute yourdomain with your actual domain name including the extension name extension)
e.g. mail.businessonthecape.com
Outgoing Mail Server:
If your account has the outgoing mail setting enabled, you can use the same setting as your incoming mail server. However, it is common to use the outgoing mail server of your Internet provider.
If you have Aliant high speed service configure the Outgoing mail server as follows:
smtp1.ns.sympatico.ca
If you have Eastlink high speed service configure the Outgoing mail server as follows:
smtp.eastlink.ca
Account Name or Username:
Your account name is our full email address
e.g. admin@businessonthecape.com
Password: Enter your password in the password dialog box and you can click the checkmark to have your mail application remember your password.
Forgot Password?
Use the control panel provided with your hosting package to change your password. Complete instructions on how to access your control panel was sent to you in your welcoming email message.
If you require assistance in resetting your password, simply send us an email listing your domain name, email address, and the new password you would like to have. Please note that due to our security policies, you may be
contacted by a support representative to confirm a password reset request.
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2) You can use our webmail service to access email anywhere anytime. Simply click on our
webmail page to check for new mail.
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3) Domain name transfers are included with all of our hosting packages. Upon sign up, a service representative will contact you to assist in the transfer process. If you wish to
transfer your domain yourself, you can visit our
FAQ page for further information.
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4) Yes. All you have to do is wait for 48 hours from the time your account is created here at BusinessOnTheCape before contacting your hosting company to cancel your existing hosting package.
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5) We have our own design team to create the perfect site for your business. We also have an affiliate program that taps into a host of talent for that added touch. Simply send us an email and a
sales representative will contact you to discuss a variety of design options that are affordable and eye catching
sales@businessonthecape.com
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