General

  1. Do I need to have a Domain Name to set up an account with BusinessOnTheCape.com?
  2. How much does Email Hosting cost?
  3. What is Green Energy Web Hosting?

Billing

  1. What Credit Cards Do You Accept for Payment?
  2. How I often can I pay?
  3. How do I receive payment confirmation?
  4. What currency do you charge in?
  5. What is your cancellation policy?

Technical

  1. How soon can I set up my account and transfer my domain?
  2. Can I transfer an existing domain name to BusinessOnTheCape.com from another company?
  3. Do I require a domain name if all I want is to have an email address?
  4. Can I park a domain at BusinessOnTheCape.com?
  5. Which characters may I use in my domain name?
  6. How do I transfer my domain to BusinessOnTheCape.com? I don't know where it is registered.
  7. Does my domain name remain my property if you register/transfer it for me?
  8. Can I have more than one domain name with Email Hosting?
  9. What is Data Transfer (Bandwidth)?
  10. Do you support Microsoft® FrontPage?
  11. How many POP email boxes do you provide?
  12. Can I upgrade my hosting package?
  13. What if I exceed my monthly Data Transfer allowance?
  14. How do I check my email?
  15. I have a very specific technical question, who do I need to contact?

Marketing

  1. How do you hosting packages compare with other hosting companies?
  2. How do I join your business directory?
  3. Are There Any Fees associated with obtaining a listing on your business directory?

Answers

General

  1. Answer: No. We are unique in that we not only provide hosting services, but also marketing activities to showcase your business to a broad but targeted base of consumers. You can simply purchase an account to have your company listed and profiled on our site without your own website. Contact our sales team for further information at sales@businessonthecape.com

  2. Answer: Email hosting is $4.99/month. You also receive the benefit of being listed and profiled in our business directory on our BusinessOnTheCape.com site.

  3. BusinessOnTheCape is aware of the growing concern about polluting the environment and how our business can positively or negatively impact our world.

    One of the ways we can all contribute towards the well being of our planet is to try to use more energy which has been generated by low polluting or non polluting energy resources.

    All of our servers run on 100% Wind Generated Power

    *When you host with BusinessOnTheCape you can put on one of our “Go Green” banners letting everyone know that your site is powered by green energy.
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Billing

  1. Answer: Currently we accept Visa.

  2. Answer: Your credit card can be automatically charged on the first day of each month or you can pay up to 6 months at a time.

  3. Answer: You will receive an email to the address we have on file with your account.

  4. Answer: All fees are charged in Canadian dollars.

  5. Answer: You can cancel your hosting package at any time simply by sending an email to billing@businessonthecape.com. All you have to do is Type Cancel My Plan in the subject line and list your domain name in the body of the email. You will receive an email from our billing department to confirm your cancellation. Upon confirmation, your account will be closed on the last day of the month in which you cancel. You will then receive a refund for the remainder of months that were prepaid.
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Technical

  1. Answer: Just click on your hosting package of choice on our Hosting page and submit your request to our service team. You will be contacted by one of our service representatives with complete instructions on how to activate your account. NOTE: Domain Transfer usually takes 24-48 hours to be updated after you submit the changes to your registrar.

  2. Answer: Yes. You will just need to contact your current host, or the registrar of your domain and ask them to change the name servers (DNS) of the domain to our name servers. Because we are a reseller of hosting services, our server names may vary. Once you decide to host with us and have your company showcased a service representative will guide you through the process. You should continue to keep your hosting service at your present site while waiting for the domain to be transferred, as it takes 24-48 hours for a DNS transfer request to be processed. Sometimes it may be necessary to contact your old host and/or registrar by phone to get the transferred completed.

  3. Answer: No, you can receive a private BusinessOnTheCape.com email address with an email hosting package for $4.99 / month. Contact our sales team for further information at sales@businessonthecape.com

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  4. Answer: Yes. There is no charge to park your domain with us. You can still participate in our marketing program by having your company listed in our business directory. Contact our sales team for special pricing information at sales@businessonthecape.com

  5. Answer: A domain name can be up to 67 characters long including 4 characters used to identify the Top Level Domain (.NET, .COM, .ORG, or .EDU). The domain can only consist of letters, numbers and dashes(-). However, you cannot start or end a name with a dash. Furthermore, the www is not part of the actual domain name and is just a standard web prefix. The minimum length for a domain name is 3 characters, excluding the domain extension.

  6. Answer: If you do not know where your domain is registered, you can do a whois search to find out the registrar of your domain. There are many sites that will enable you to do this. Browse to networksolutions.com and do a whois search to find out all necessary information, including DNS settings. It is here (with authorized credentials) you can edit your DNS entries to point to our name servers once you choose to host with us. And remember, this is a free service once you become a BusinessOnTheCpae client.

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  7. Answer: Absolutely. You always remain the holder of the domain name. We simply act as your technical contact to make the process convenient for you and your business.

  8. Answer: No, only one domain name can be associated with your Email Hosting Plan.

  9. Answer: Every time someone visits (hits) your web site, a certain amount of data is downloaded. The total amount of data downloaded at the end of the month by all visitors is the amount of Data Transfer or Bandwidth you are using. All our hosting plans includes a certain amount of Data Transfer. Additional Data Transfer is charged on a usage basis.

  10. Answer: Yes. We support Microsoft® FrontPage® Server Extensions which are backward-compatible with all earlier versions of FrontPage.

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  11. Answer: Depending on your hosting package, you can have anywhere from 10 to 50 separate emails accounts with unlimited email forwarding. We do have custom packages with unlimited email accounts as well.

  12. Answer: Yes. You can upgrade at anytime to any of our other hosting plans. At the present time, please contact our sales team to begin the process. Once your request is processed, changes take effect immediately. sales@businessonthecape.com

  13. Answer: If you are consistently going over your transfer limit, you will be notified by email that you will be charged for the usage or a recommendation may be made to upgrade your account.

  14. Answer: BusinessOnTheCape offers standard POP3 email boxes which you can access through any standard POP3 email program such as Outlook Express, Outlook, Thunderbird, and IncrediMail. You can also use any web based email (WebMail) that can connect to POP3 mailboxes such as to access the emails stored in your mailbox on the mail server. Here are a wide variety of webmail services. If you do not yet have a favourite webmail service, you can use the one that is listed in your sign up email. http://www.yourdomainname/webmail

  15. Answer: The appropriate method of having these type of questions answered and answered properly is submitting an email to our support team. Additional time may be needed to research the issue by conferring with our partners and support mechanisms. Because of the coordination efforts needed and also to make sure that our support team can focus on their main objectives, which are our servers, they are unable to answer these questions on the fly. The process works far better if the team can get batches of these questions and focus on them when there is some down time. We can assure you that all email submissions are reviewed in a timely manner.

    Please send all of these types of questions to support@businessonthecape.com and please use the subject line: Technical Sales Question when emailing us.
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Marketing

  1. Answer: We are a very unique hosting company that takes the hosting process a step further. We not only offer affordable and reliable hosting service, but we also run our BusinessOnTheCape.com site as a showcasing tool for all our clients. You monthly hosting fee includes web hosting and email services, as well as marketing activities to list, profile, and market your business to visitors that can use your products and services. We focus our marketing efforts on Cape Breton Island in the Province of Nova Scotia, CANADA. We even have a web design team that can offer assistance in building a strong corporate image to grow your business and truly benefit from your monthly fee.

  2. Answer: You can receive a no charge listing in our directory if your business serves Cape Breton Island. You can further enhance your listing by purchasing a hosting package. Then your listing becomes linked to your own web site, contains email links and becomes profile in our Business Spotlight section. What If I want to List my Company on Your Site but I an unable to determine the most appropriate Category? Answer: As our directory continues to grow, so too will the categories. Simply submit your request and we will find or add the most appropriate category or categories. You can send an email to our sales team to receive your free listing. marketing@businessonthecape.com

  3. Answer: No. There is no charge to obtain a listing in our business directory. You can send an email to our sales team to receive your free listing. marketing@businessonthecape.com
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